The IET Venues Customer Promise
Individually we’re unique; Together we’re exceptional.
Our venues are renowned for our event expertise and the level of service that we dedicate to each and every event that is held at one of our locations. Our Customer Promise underpins everything that we do and it’s something we share with you to make sure you’re aware of our commitment and dedication to you and your events.
Our promise is made up of the 4 points below:
- To provide safe and fit for purpose rooms for your meetings & events, ensuring that you are in an environment where you feel comfortable with all the facilities you require for your day to be a success.
- We will listen to you to understand your needs and will work with you to meet the requirements you have. We will ensure that your rooms are ready, for your event, to your specifications and will welcome your comments & feedback in order to improve on our service.
- We work to ensure that your expectations are met, if not exceeded, at every opportunity.
- We endeavour to make your journey as a customer from enquiry through to final invoice simple and transparent with no hidden costs. We will ensure that this process fits your needs and that you are at the centre of all decisions.
Please feel free to speak to a member of the team at your IET Venue if you have any queries on our IET Venues Customer Promise.